As a lifelong tech enthusiast, technology has been integral of Michael's life since he laid his hands on the 3rd iPod and his first Pentium 4 computer. Over the years, Michael's fascination with technology has only deepened. He made it a priority to stay abreast of the latest advancements, making virtualisation a particular area of expertise since 2021.

Michael's insatiable quest for knowledge in IT has transformed him into a power user proficient in both Windows and macOS platforms. Additionally, he is well-versed in harnessing the full potential of cloud services such as Microsoft 365, Dropbox, iCloud and Google Workspace to optimise productivity and collaboration. Michael's solid grasp of networking, encompassing VPNs, routing, LAN, and WAN, has equipped him to troubleshoot and resolve intricate networking issues not only for his own home lab, but also for others seeking technical support.

The Technical Process Coordinator ensures the seamless execution of IT processes, fostering efficiency and consistency across operations. Responsible for developing and refining technical procedures, Michale collaborates with stakeholders to align processes with company objectives and client requirements. Championing process optimisation, Michael drives innovation by implementing best practices and emerging methodologies to enhance operational performance. Maintaining rigorous standards for quality and compliance, Michael ensures that all processes adhere to industry regulations and best practices. Utilising strong analytical and communication skills, Michael identifies areas for improvement and provides actionable insights to support decision-making. This role offers Michael a dynamic environment where attention to detail, technical expertise, and strategic thinking contribute to the continuous improvement of IT service delivery.